Support and contact information

FAQ
Our frequently asked questions page contains answers to the most common questions about CD Trustee.

Tips
Our tips page contains lots of tips on how to do specific things using CD Trustee.

Help File
The CD Trustee Help file is available by choosing "View Help File" from the Help menu in CD Trustee.  It can also be viewed online.

E-Mail
If your question or concern isn't addressed on our FAQ page, Tips page, or in the Help file, send us an e-mail.  Do not include attached files unless asked for them.  Otherwise your entire message may be deleted without being read.  Please be very specific if you are describing a problem.  We need to know the exact error message text, when it happens, what version of Windows you are using, and the version of CD Trustee.  Please provide all details, including any recent changes to your machine such as new hardware or software you installed or un-installed, or changes in your Internet access, firewall, or proxy server.

We answer all e-mails promptly; usually within 24 hours.  If you don't hear from us, we didn't receive your e-mail, or else we tried to reply and it was undeliverable.  There may be something wrong with your e-mail.  Your mailbox might be full, or you may be checking the wrong mailbox.  E-mail also occasionally gets lost.  Send us another e-mail, and include an alternate e-mail address if possible.  If you are an AOL user, make sure your e-mail options are not set to block e-mail from us.  

If you are an existing customer, make sure you include your first and last name in all e-mail.  We have more than one customer named John, Bob, James, etc.  Many responses require that we access your existing record in our database, such as to send you your registration code again. 

We don't share your e-mail address with anyone.  We hate spam too.

Some personal thoughts on customer support.

Sane Soft, LLC
9213 W Capri Ave
Littleton, CO 80123
U.S.A.